Payment Terms
- Standard checkout is payment-required for roof and wall report orders and is processed securely by Stripe.
- Your payment method is authorized at checkout and captured upon order completion.
- Approved client accounts may submit without immediate payment under monthly invoicing terms.
- Approved monthly invoicing is available in one-cycle or two-cycle monthly billing cadence.
Pricing Terms
- Product pricing is displayed on the order page at submission time.
- Expedited processing fee: $10.00 additional per order.
- Turnaround target: 24 hours for standard deliverables, subject to scope and image quality.
No-Refund Policy
- All roof and wall report orders are final once submitted through checkout.
- No refunds are provided for completed, in-progress, or submitted report orders.
- Orders not completed through the payment step are not active and will not be processed.
- If an input issue is identified, contact Contact Support immediately for review options.
Multi-Property Orders
- Multi-property orders may be modified while in draft status before checkout is completed.
- Once checkout is submitted, the full multi-property order is subject to these terms.
Billing Compliance
- Monthly billing without immediate payment is limited to pre-approved client accounts.
- Unapproved accounts must use pay-now checkout before production begins.
- Discover Abstract Services may update this policy; effective policy is the one published at order time.
Input Issue Review
- Input issues include incorrect property address, incorrect selected product, missing key measurements, or unreadable supporting files.
- Input issues must be reported within 2 hours of order submission to be eligible for review.
- If an issue is reported within this window and work has not progressed substantially, we may provide rework support or a one-time service credit at our discretion.
- Review outcomes are case-by-case and do not change the no-refund baseline policy.
Payment Disputes
- Customers agree to contact Discover Abstract Services before initiating any payment dispute with their card issuer.
- Chargebacks initiated without prior contact may result in account restrictions for future orders.
- For billing questions, contact Contact Support or call +1 (215) 309-1846.
Last updated: May 25, 2026
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